Your satisfaction is our goal, therefore Dragon-Planet offers the following guarantee subject to the terms and conditions upon sale:

 

1.  Your reptile will be alive and healthy.  We guarantee the health of your reptile for 7 days after arrival, subject to each of the terms below.

 

2.  Your reptile will arrive alive.  This is our guarantee to you when an adult is present to receive your reptile shipment on the first delivery attempt.  We stress the importance of receiving your reptile on the first delivery because it can be fatal for the animal to have any additional time in shipment.  We cannot guarantee live arrival after the first delivery attempt. 

 

3.  After your reptile arrives, you should not place your new reptile with any other animals.  A quarantine period is required.  If your new reptile is not quarantined it is not possible for us to accurately determine the cause of ill health and therefore we cannot offer our regular health guarantee. 

 

4.  You should take our reptile care sheet seriously.  Read the care sheet carefully and be certain that your new reptile is properly caged, heated, and fed.  Even if you are experienced with reptiles it is important to consider the adjustment that this reptile is making from Dragon-Planet to you and our care sheet provides you with information necessary for successful adjustment. 

 

5.  While we take every pro-caution, and our record is excellent for healthy arrival, sometimes unfortunately there may be a health issue with your new reptile.  If there is any problem with the health of your animal we require that you notify us immediately upon discovery.  Further, we may require photographs of the animal to identify the cause and existence of illness or death. 

 

4.  Shipping costs are non-refundable. 

 

 

When purchasing reptiles from Dragon-Planet please note the following terms and conditions upon your sale:

Getting Your New Reptile Home (Shipping)

1.  You can expect a healthy reptile when you purchase from Dragon-Planet.  Therefore, when shipping your reptile the health of the animal is our foremost concern. 

 

2.  All animals are shipped in a styrofoam insulated box with heat or cool packs depending upon the weather on route to your location from Stockton, CA.  Further, we reserve the right to postpone shipping during extreme weather conditions. 

 

3.  A tracking number will be sent to you once the animal is shipped and we appreciate your help in letting us know when you new reptile arrives. 

 

4.  Unless otherwise agreed, shipping is done via UPS Next Day Air.  We ship on Monday, Tuesday, and Wednesday, with arrival possible on Tuesday, Wednesday, and Thursday.  Most deliveries arrive at 10:30am. 

 

5.  Unfortunately we cannot ship outside of the United States at this time. 

 

6.  If you have unique shipping needs please contact us and let us know.

 

1.  Dragon-Planet accepts payment for your purchase through PayPal.com. 

 

2.  If you do not have a PayPal.com account, please contact us and let us know.  We may be able to assist you with alternative payment options.